Patient & Visitor Information

General Information About Your Visit

Admissions/Registration

Patients are registered for services 24 hours a day, seven days a week.  Patients can register:

  • at Main entrance of the hospital Monday - Friday, 5:00 am - 3:30 pm
  • Next to the Emergency Department at all other times.

All hospitals, including Iberia Medical Center, must give you information about your right to make decisions about your medical care and treatment.  We want to help you make an informed decision about advance directives.

Assistance to Persons Who Have Communication Needs

A mechanism to assist patients who are hearing impaired or deaf and/or use sign language as the primary means of communication is available. Closed captioned TV is available for the hearing impaired. Persons who are unable to speak or who use a language other than English may require assistance. Please inform your nurse if you need any of these services.

Assistance to Persons with Other Handicapping Conditions

Persons with visual impairments who need assistance in reading important medical hospital information should inform their nurse. Persons with physical and/or other handicapping conditions who may require special assistance while a patient at Iberia Medical Center should inform their nurse of their needs.

Chaplain Services

Iberia Medical Center is concerned with the overall health and spiritual welfare of our patients and their families. Clergy of any denomination can be contacted to assist in meeting your particular religious needs. Please inform your nurse if you need assistance in this matter.

Ethical Questions

Iberia Medical Center supports the rights of our patients and/or next of kin to be fully involved in decisions concerning their care. Should ethical questions arise concerning treatment decisions, an Ethics Committee is available for your consultation to provide clarification and recommendations on these issues. Contact the Nursing Supervisor for assistance.

Financial Arrangements

As a courtesy to you, the hospital will file your primary insurance claim; and upon receipt of your insurance payment or denial, we will automatically file any other policies that were given to us at the time of your visit.

You will be informed of your account activity through a letter or statement from the business office until your account is paid in full.  If at any time your hospital bill becomes delinquent, you may be contacted by other agencies concerning payment.

Iberia Medical Center is committed to providing care to the citizens of our area an is determined to be your hospital of choice.  We will continue to pursue innovative systems that will provide you with a cost effective and convenient hospital.  If you have any questions concerning our financial procedures, please do not hesitate to call our Business Office at 337.374.7140.

If it will be difficult for you to pay your bill, you may contact our Financial Counselor at 337.374.7120, prior to your admission and make arrangements for payment.

Insurance Information

Commercial Insurance

If you have commercial insurance, please have your membership care with you at the time of admission.  Your commercial insurance company may pay for hospital services by a preset fee schedule, which may or may not coincide with the actual fees charged.  All patients should familiarize themselves with the terms of their insurance coverage.

If you area a member of an HMO or PPO, your plan may have special requirements such as a second surgical opinion or precertification for certain tests or procedures.  It is your responsibility to make sure the requirements of your plan have been met.  If your plan's requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital.  Some physician specialists may not participate in your healthcare plan and their services may not be covered.

Medicare or Medicaid

If you are covered by Medicare, we will need a copy of your Medicare care to verify eligibility and process your Medicare claim.  You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgey procedures, personal comfort items, hearing evaluations and others.  Deductibles and co-payments also are the responsibility of the patient.

If you are covered by Medicaid, we will need a copy of your Medicaid card.  Medicaid also has payment limitations on a number of services and items.  Medicaid does not pay for the cost of a private room unless medically necessary and ordered by a physician.

If you have no insurance coverage, a representative from the Business Office will discuss financial arrangements with you  a hospital representative will be made available to assist you in applying for Medicaid or other government assistance programs.
Patient Meals

A proper diet is a vital part of your treatment. In fact, it may be as important as your medication. Your doctor will prescribe a diet that's right for you. In-between meal and bedtime snacks are included in certain modified diets per physician's orders. Limited amounts of snacks (i.e. juice, milk, jello, crackers) are also available on the nursing units.

Guest Meals and Dining

Guest meals may be ordered through the nursing unit before 6:30 am for breakfast, 10:30 am for lunch and 3:30 pm for dinner. Meals need to be paid for in advance through the business office, and then trays will be delivered to patient's room.

Parents and/or guardians will receive one complimentary light meal per meal period when staying with a child 14 years and under.

Jim's Bayou Bistro

Your family and friends are welcome to eat in our cafeteria located on the first floor.  Hours are as follows:

Monday-Friday                                             

  • Breakfast    6:40 am - 9:30 am                                    
  • Lunch        11:00 am - 2:00 pm
  • Grill open    2:00 pm - 5:15 pm
  • Dinner         5:15 pm - 6:15 pm   

Weekends

  • Breakfast    6:30 am - 9:30 am
  • Lunch        11:00 am - 1:30 pm             

PerkUp Coffee Kiosk

PerkUp Coffee Kiosk is located in the Gift Shop in the front lobby on first floor.  PerkUp is open Monday through Friday, 8:00 am - 4:00 pm, and is closed on holidays.

Vending

Vending machines are located on the first floor across from the double elevators, available 24 hours a day.

Rapid Response Team (RRT)

At Iberia Medical Center nurses can call for the assistance of a Rapid Response Team if they feel their patient is getting much sicker. The purpose of a Rapid Response Team (RRT) is to help before there is a medical emergency, such as a heart attack. Our Rapid Response Team is made up of a critical care nurse and a respiratory therapist who are trained to assist a patient's nurse at the first sign of any type of problem.

Working with the physician and the patient's nurse, the RRT takes action very quickly when something goes wrong. They may suggest tests, x-rays, medications or even moving the patient to a higher level of care such as the Intensive Care Unit (ICU) or the ICU Stepdown Unit.

How can family members help? Ask the nurse to call the RRT when you see sudden warning signs that your loved one is becoming much sicker.

For Your Safety

One of our primary concerns is the safety of our patients, visitors and employees. You can help us to ensure safety by observing the following regulations.

Your physician and the hospital pharmacy will tend to your medication needs during your hospital stay. Once your nurse has identified your medications, please send them home with a family member.

Please do not bring plug-in appliances to the hospital. Any electrical equipment you bring such as an electric razor, blow dryer, etc. must be checked by the Plant Operations Department prior to use in the hospital. A nurse on your unit will contact Plant Operations to provide this service to you.

Use of cellular phones is restricted in ICU, Dialysis, Surgery, ER and Labor/Delivery due to interference with sensitive monitoring equipment.

Weapons are not allowed on the premises.

Valuables

You are encouraged to bring only essential toiletries, pajamas or gown, a robe and slippers. We regret that we cannot be responsible for the loss of personal belongings to include hearing aids, eyeglasses, dentures or other valuables left in your room. Therefore, we urge you to leave all valuables at home. If this is not possible, you may deposit them in the hospital safe and retrieve them when you leave. Eye glasses and dentures should be placed in protective containers when not in use.

Visiting Hours

General visiting will be between 7:00 am and 9:00 pm.  Visitors will be permitted to stay after hours as determined by the physician and/or nursing staff.

Children under 12 years old may visit patients, but must be accompanied by an adult.  Visiting by anyone with obvious signs of infection is not permitted.

Intensive Care Unit Visiting

We understand the comfort that visitors bring to patients.  Here are some guidelines we ask that you please respect:

1.  ICU Visiting hours
  5:00 am -   6:00 am
  9:00 am - 10:00 am
12:30 pm -   2:30 pm
  4:00 pm -   6:00 pm
  8:30 pm - 10:00 pm
2.  Two visitors at a time.
3.  Alterations to the ICU guidelines may be made by the nursing staff and/or physician on a case-by-case basis due to the clinical condition of the patient, or at the patient's request.
4.  Children 12 years old and under will not be allowed in ICU.
5.  once a patient is admitted, the family will have 15 minutes with the patient to visit, and then follow the ICU visiting hours.
6.  No flowers or balloons allowed in ICU.

   

 

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